All our clients are very important to us, that’s why Refund & Cancellation (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://cybersenseusa.com (“Website”).

The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or service bought on our Website by You.

For plans, a full refund will be issued if Cyber Sense INC has not been able to resolve even a single issue for you within the first 30 days of the subscription. If there are one or more issues resolved within first 30 days, the fees for the Subscription Service will not be refundable. However, after 30 days of purchase of Plan, no refund shall be made by Cyber Sense INC.

Notwithstanding this Cyber Sense INC may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. Refund amount shall be directly credited to the credit card, the details of which are registered with Cyber Sense INC. On the specific request of the subscriber Cyber Sense INC may process the refund in some other account subject to submission of such documents/information as may be asked by Cyber Sense INC for the said purpose.

For incident based plans, you will be eligible for refund when any of the following criterions are met:

• You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
• The issue is out of scope for the particular plan.
• 15 days have not passed after the issue was last worked upon by Cyber Sense INC technician.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email customersupport@cybersenseusa.com, phone 1-800-957-2005.